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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kennedy Nichols

Kennedy Nichols

December 5, 2025

5  out of  5
rating by Kennedy Nichols
"Me and my parents have been with Derrick Spencer’s agency for well over 5 years now. I don’t have any complaints! Every time I call with questions the team does a great job answering them or assisting in anyway they can. Melanie helped me out with something this past week and was great!! Thank you :)"
We responded:
"Thank you, Kennedy! I'm so happy to hear that you and your parents have had a positive experience with our office over the years. It's wonderful to know that Melanie and the team have been able to assist you effectively. We’re always here to help with any questions or needs you might have!"
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Louis Serpa

November 27, 2025

5  out of  5
rating by Louis Serpa
"My agent Michelle was amazing got me in and out in less than 20 minutes and got me the coverage that I needed for my car and my apartment thank you guys again"
We responded:
"Thank you, Louis! I'm happy to hear that Michelle provided you with quick and efficient service. It's great to know you got the coverage you needed. We appreciate your feedback and are here if you need anything else!"
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Brennen Welborn

November 26, 2025

5  out of  5
rating by Brennen Welborn
"I just want to say how sweet and amazing Melanie was on assisting me today, I couldn’t be any happier. Thank you!"
We responded:
"Brennen, thank you for your kind words! I'm delighted to hear that Melanie provided such wonderful assistance. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of Luis Mayorquin

Luis Mayorquin

November 26, 2025

5  out of  5
rating by Luis Mayorquin
"Melanie was outstanding and was a great big help thank you Melenie,"
We responded:
"Thank you, Luis! I'm happy to hear that Melanie was such a great help to you. We appreciate your feedback and are always here to assist with any insurance needs you may have. Thanks for choosing us!"
Profile photo of Arturo Estrada

Arturo Estrada

November 26, 2025

5  out of  5
rating by Arturo Estrada
"I want to start by thanking Melanie Rojas, for helping me with all my insurance needs, Melanie was patience, great explanation & most importantly she speaks Spanish. Definitely make me feel very comfortable & more knowledgeable with all the good sources of information she gave me."
We responded:
"Arturo, thank you for your wonderful feedback! I'm happy to hear that Melanie was able to assist you so effectively and make you feel comfortable. We’re proud to have team members like her who can provide great service in both English and Spanish. If you have any more questions or need further assistance, feel free to reach out!"
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Michael L

November 26, 2025

5  out of  5
rating by Michael L
"Melanie was just amazing . She knew exactly what I needed help on and solved my issue with ease. She was very nice and polite, you can tell she just loves helping and meeting new people. Thanks for your help today Melanie!"
We responded:
"Thank you, Michael! I'm happy to hear that Melanie provided such excellent assistance and made your experience a positive one. Our team is dedicated to offering friendly and effective service. If you have any more questions or need further assistance, feel free to reach out anytime!"
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palmirena100

November 18, 2025

5  out of  5
rating by palmirena100
"I had a great experience with Melanie, she was able to assist me with my request and very friendly and professional."
We responded:
"Thank you for sharing your experience! I'm happy to hear that Melanie provided you with friendly and professional assistance. We appreciate your feedback and are here for any other needs you may have. Let us know if there's anything else we can do for you!"
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Nicole Bennett

November 17, 2025

5  out of  5
rating by Nicole Bennett
"Blanca is super professional and has great follow up!"
We responded:
"Thank you, Nicole! I'm happy to hear that Blanca's professionalism and follow-up made a positive impression. We appreciate your feedback and are always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Ndungutse Jean

November 14, 2025

5  out of  5
rating by Ndungutse Jean
"ivonne"
We responded:
"Ndungutse Jean, thank you for the 5-star rating! I'm happy to know you had a positive experience with our office. If you ever have any questions or need assistance, feel free to reach out. Thanks for choosing us!"
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Bill and Virginia Cummings

November 11, 2025

5  out of  5
rating by Bill and Virginia Cummings
"Great price and excellent service. A pleasure to do business with. Thank you 😊!"
We responded:
"Thank you, Bill and Virginia! I'm happy to know you enjoyed the service and found our pricing satisfactory. It's always a pleasure to work with you. If you ever need anything else, feel free to reach out!"
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Irma Marquez

November 6, 2025

5  out of  5
rating by Irma Marquez
"I’ve been with state farm for years everyone is super nice and helpful, today Melanie helped me and she did amazing she answered all of my questions and helped me with my policy."
We responded:
"Thank you, Irma! I'm happy to hear that you've had such a positive experience with our team over the years. Melanie will be delighted to know she was able to assist you effectively with your policy. We're always here to help with any questions or needs you may have. Thanks for your continued trust in us!"
Profile photo of Lena Valentine

Lena Valentine

November 4, 2025

5  out of  5
rating by Lena Valentine
"I’ve called a few times in regards to quotes and for the most part every time I’ve called I was lucky enough to get Michelle on the line. I wasn’t sure if I can ask for her or not but it seems she is the only one in the office that has any sense of customer service. She was able to get me quotes on multiple products and was so kind and patient with me even when I had to clarify questions she already answered. She was a hoot. I truly plan on calling back to obtain a new policy with State Farm solely based off the customer experience and grace she’s shown."
We responded:
"Thank you, Lena, for sharing your experience! I'm delighted to hear that Michelle provided such exceptional service and made your interactions enjoyable. We’re proud to have her on our team, and it's wonderful to know she could assist you with your quotes. If you have any more questions or need further assistance, feel free to reach out. We’re here to help!"
Profile photo of Nicholas Vaden

Nicholas Vaden

October 30, 2025

1  out of  5
rating by Nicholas Vaden
"You will be unable to add a 2nd vehicle for at least four days, this isn’t a choice you should make. Find somewhere else immediately or waste time and money."
We responded:
"Hi Nicholas, we sincerely apologize for the delay and the frustration this situation caused. We understand and appreciate that you chose to work with our agency for convenience and trust, and this is certainly not the level of service we aim to provide. We fully acknowledge that your request should have been handled promptly, and we are reviewing this internally to ensure it does not happen again. Derrick has reached out personally if you would like to discuss this further, and we truly value your feedback as it helps us improve our service."
Profile photo of Miriam Lujan

Miriam Lujan

October 30, 2025

5  out of  5
rating by Miriam Lujan
"Alicia helped me add my husband to my policy with ease. Highly recommend office."
We responded:
"Thank you, Miriam! I'm happy to hear that Alicia made the process of adding your husband to your policy smooth and easy. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Profile photo of Maria Whyte

Maria Whyte

October 24, 2025

5  out of  5
rating by Maria Whyte
"Prompt and friendly service! Alicia and Melanie answered all my questions right away! Alicia even sent me a wrap-up email to confirm our transaction. Thank you!"
We responded:
"Maria, thank you for your wonderful feedback! I'm happy to hear that Alicia and Melanie provided you with prompt and friendly service. It's great to know that Alicia followed up with a wrap-up email to ensure everything was clear. If you need anything else, feel free to reach out anytime!"
Profile photo of Eva Cogar

Eva Cogar

October 21, 2025

5  out of  5
rating by Eva Cogar
"Melanie was extremely helpful and very courteous!"
We responded:
"Thank you, Eva! I'm happy to hear that Melanie provided you with such helpful and courteous service. Our team is dedicated to offering the best experience possible. Let us know if there's anything else we can assist you with!"
Profile photo of Carter Frye

Carter Frye

October 21, 2025

5  out of  5
rating by Carter Frye
"Very friendly and happy to help. Ivonne was awesome and super helpful!"
We responded:
"Thank you, Carter! I'm glad to hear that Ivonne was able to assist you so well. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Profile photo of inga calloway

inga calloway

October 14, 2025

5  out of  5
rating by inga calloway
"Melanie was very helpful with my car insurance"
We responded:
"Thank you, Inga! I'm happy to hear that Melanie was able to assist you with your insurance needs. Our team is dedicated to providing excellent service. If there's anything else we can do for you, just let us know!"
Profile photo of Jose Barocio

Jose Barocio

October 11, 2025

5  out of  5
rating by Jose Barocio
"Ed Torres was so easy to work with, I simply asked him for what I needed he put a policy together for me and gave me an awesome affordable rate. Highly recommend working with him if you have the opportunity! I will definitely be recommending him to my friends and family. Thank you Ed 👌🏽"
We responded:
"Thank you, Jose! I'm happy to hear that Ed made the process smooth and provided you with a great rate. We appreciate your recommendations and are grateful for your support. If you need anything else, feel free to reach out!"
Profile photo of Sonia Espericueta

Sonia Espericueta

October 10, 2025

5  out of  5
rating by Sonia Espericueta
"I’ve had the pleasure of speaking with Hilda, Blanca, Ivonne, and Alicia—they always go above and beyond, often before I even ask. Professional, attentive, and genuinely caring, this team makes outstanding service look easy. Highly recommend!"
We responded:
"Thank you, Sonia! I'm happy to hear that Hilda, Blanca, Ivonne, and Alicia have provided you with such exceptional service. Our team is dedicated to offering professional and attentive support, and your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
Profile photo of Rosa Muñoz

Rosa Muñoz

October 10, 2025

5  out of  5
rating by Rosa Muñoz
"Muy amable la señorita Alicia cabrera Olvera"
We responded:
"¡Gracias, Rosa! Me alegra saber que Alicia te atendió con amabilidad. Estamos comprometidos a brindar un excelente servicio. Si necesitas algo más, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
Profile photo of Jerry Rios

Jerry Rios

October 10, 2025

5  out of  5
rating by Jerry Rios
"Melanie was extremely helpful"
We responded:
"Thank you, Jerry! I'm happy to hear that Melanie was able to assist you so well. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. If there's anything else we can do for you, just let us know!"
Profile photo of rodolfo castillo

rodolfo castillo

October 10, 2025

5  out of  5
rating by rodolfo castillo
"My agent Michelle did and excellent job today helping me with my claim"
We responded:
"Rodolfo, thank you for your feedback! I'm happy to hear that Michelle provided excellent assistance with your claim. Our team is dedicated to offering top-notch service. Let us know if there's anything else we can do for you!"
Profile photo of Beltran Restoration

Beltran Restoration

October 10, 2025

5  out of  5
rating by Beltran Restoration
"I always have a great experience whenever I need to talk with someone. Melanie was very patient she did advise me that our call will be longer than expected to update what I needed. She is very nice and so sweet!!!!"
We responded:
"Thank you! I'm happy to know that you consistently have positive experiences with us. Melanie's patience and kindness are truly appreciated, and I'm glad she was able to assist you effectively. If there's anything else you need, feel free to reach out!"
Profile photo of RUBEN SANCHEZ

RUBEN SANCHEZ

October 10, 2025

5  out of  5
rating by RUBEN SANCHEZ
"Agent did a Great job with getting my quotes & very easy to work with & was not in a hurry!!"
We responded:
"Thank you, Ruben! I'm happy to know you found the process smooth and appreciated the time taken to assist you. Our office is always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"