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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lesly Vazquez

Lesly Vazquez

August 7, 2026

5  out of  5
rating by Lesly Vazquez
"Thank you Jacky for the great customer service . No complaints at all keep it up!"
We responded:
"Wow, thank you for the 5-star review, Lesly! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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DANN IN

August 7, 2026

5  out of  5
rating by DANN IN
"I’ve had an excellent experience with State Farm, and I especially want to recognize Melanie for her outstanding customer service. She is professional, friendly, knowledgeable, and always willing to take the time to answer my questions and make sure everything is taken care of.

Melanie made the entire process easy and stress-free, and I truly appreciate how responsive and helpful she has been. It’s great to have someone you can trust and rely on when it comes to something as important as insurance.

I highly recommend State Farm, and especially Melanie, to anyone looking for great coverage and exceptional customer service. Thank you, Melanie, for all your help!"
We responded:
"Thank you so much for your wonderful feedback of us here at Derrick Spencer’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Derrick Spencer’s Insurance Team "
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Jonathan

August 7, 2026

5  out of  5
rating by Jonathan
"Thanks to Jacky for her excellent customer service & assisting me with my policy"
We responded:
"Jonathan, sounds like Jacky took great care of you! We appreciate you recognizing her customer service and the help she provided with your policy. Thanks for taking the time to share your experience with us!"
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Tashiana Gayles

August 7, 2026

5  out of  5
rating by Tashiana Gayles
"Melanie was wonderful to work with very knowledgeable and professional. She help complete my request in one call with very little wait time and talked with me about additional products available for my benefit. Thank you Melanie"
We responded:
"Tashiana, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Profile photo of Jake M

Jake M

August 7, 2026

5  out of  5
rating by Jake M
"Jacky is very attentive and helpful, highly recommend this agents office !"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Laveen insurance team. "
Profile photo of leoncio lizarraga

leoncio lizarraga

August 7, 2026

5  out of  5
rating by leoncio lizarraga
"Thanks to Jacky at State Farm. In Laveen for being such a great help with my insurance policy."
We responded:
"Wow, thank you for the 5-star review, leoncio! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Vane Vega

August 6, 2026

5  out of  5
rating by Vane Vega
"Ms. Melanie Rojas was such a professional and dedicated person that helped me through all my requests and questions and took care of my concerns and business needs it’s such a great feeling to have someone who understands and cares about you and your business and family it’s always a great pleasure working together thank you again Melanie 🙏🏻"
We responded:
"Wow, thank you for the 5-star review, Vane! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Flor Hernandez

August 5, 2026

5  out of  5
rating by Flor Hernandez
"Armando y Jacky son muy amables me gusta como me atendieron"
We responded:
"Gracias por tu comentario, Flor. Nos alegra saber que Armando y Jacky te atendieron de manera amable. Si necesitas más ayuda con tus seguros, no dudes en contactarnos."
Profile photo of Jaffee Riedel

Jaffee Riedel

August 5, 2026

5  out of  5
rating by Jaffee Riedel
"This place is the best I spoke to Melanie, she answered all my questions, I that’s why I got back to Derrick Spencer State Farm’s Agents because they always know what they’re doing!"
We responded:
"Jaffee, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Derrick Spencer and Team "
Profile photo of Charles Romero

Charles Romero

August 5, 2026

5  out of  5
rating by Charles Romero
"Just switched from GEICO to State Farm. Jacky & Armando have been such a great help with my car insurance & life insurance policies. Would highly recommend anyone looking for any insurance to go to State Farm on 51st & Baseline."
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Vagabonds Antiques and Curiosities

August 5, 2026

5  out of  5
rating by Vagabonds Antiques and Curiosities
"This office is great. I spoke with Jacky today. She set my mind to ease and made sure Hildy gave me a call regarding my business policy needed changes."
Profile photo of AMIGOS TAKOS

AMIGOS TAKOS

August 4, 2026

5  out of  5
rating by AMIGOS TAKOS
"Melanie she is very helpful and very kind thank you!! 🙏😊"
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Sabrina Leon

August 4, 2026

5  out of  5
rating by Sabrina Leon
"Thank you for your help. Melanie"
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Abi Scheidecker

August 4, 2026

5  out of  5
rating by Abi Scheidecker
"Melanie was of great service to me today, helping me get my new car added to my insurance policy. She was so friendly and positive, and answered all of my questions with great knowledge."
Profile photo of Lesli Rodriguez

Lesli Rodriguez

August 4, 2026

5  out of  5
rating by Lesli Rodriguez
"Alicia was so knowledgeable and was able to answer all of my questions. They are all so friendly any time I need them they are just a call away. Love doing business here."
We responded:
"Lesli, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Laveen insurance team is always here and happy to help. "
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g montoya

August 4, 2026

5  out of  5
rating by g montoya
"Just got transferred to Derrick Spencer State Farm insurance after 30 years with another agent due to unforeseen circumstances. So far so good lowered my rate and I’m not asking questions lol. Jacky was professional and willing to assist with my random questions as I’m a creature of habit. Thank you Jacky for the warm welcome and look forward to future encounters!"
We responded:
"g, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Derrick Spencer and Team "
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sharon preston

August 4, 2026

5  out of  5
rating by sharon preston
"Melanie, was fantastic with taking my new information down and making sure that everything was in order so I did not have to call all over town giving the information over and over again. She has absolute amazing customer service skills."
We responded:
"sharon, thank you for the amazing review! Our Laveen insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Derrick Spencer, your State Farm Agent "
Profile photo of Carla Dominguez

Carla Dominguez

August 4, 2026

5  out of  5
rating by Carla Dominguez
"Jacky is always knowledgeable and helpful!!"
We responded:
"Carla, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Derrick Spencer and Team "
Profile photo of Salvador Rivera

Salvador Rivera

August 4, 2026

5  out of  5
rating by Salvador Rivera
"Jackie was very helpful and professional"
We responded:
"We’re raising a virtual high-five for your five stars, Salvador. We're glad to hear that Jackie was able to assist you in such a helpful and professional manner. Thanks for letting us be your insurance team. "
Profile photo of Mona Romero

Mona Romero

August 4, 2026

5  out of  5
rating by Mona Romero
"Jacky wasn't very helpful with any questions I had explained everything to the T. She made switching insurance very easy and pleasant I highly recommend her to help you with your needs. Thank you Jacky 😊"
We responded:
"Mona, we love hearing how Jacky helped make your move to our agency such an easy experience! Her dedication to providing a smooth transition and making sure you felt taken care of is exactly the kind of service we’re proud to offer. We’re grateful you chose our team and look forward to supporting you with all your insurance needs."
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Yaquelin Arias

August 3, 2026

5  out of  5
rating by Yaquelin Arias
"Jacky was very helpful and understanding to my needs!"
We responded:
"Yaquelin, thank you for the five stars and for giving us the opportunity to do what we do best—help people."
Profile photo of Chas Mac

Chas Mac

August 3, 2026

5  out of  5
rating by Chas Mac
"Always A1 service and knowledge. Great staff at this location. Melanie is also a pleasure to speak/work with individually"
We responded:
"Chas, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Laveen insurance team is always here and happy to help. "
Profile photo of Rick Bulls

Rick Bulls

August 3, 2026

5  out of  5
rating by Rick Bulls
"I recently spoke with Melanie Rojas in Derrick’s office and she couldn’t have been more helpful. I requested information needed for a new car purchase and needed my address updated on all of our policies and Melanie took care of both requests very quickly. Great customer service!!!"
We responded:
"Rick, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
Profile photo of Alma Lugo

Alma Lugo

August 3, 2026

5  out of  5
rating by Alma Lugo
"I have been with State Farm for over 36 years, never been disappointed.
Alicia was great today!"
We responded:
"Wow, thank you for the 5-star review, Alma! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Profile photo of Edgar Valencia

Edgar Valencia

August 3, 2026

5  out of  5
rating by Edgar Valencia
"Excelente servicio, más de 15 años, siendo cliente, además el nuevo personal Jackie vazquez, muy bien capacitada en la plataforma digital y me proporciono seguimiento en toda la asesoría.la recomiendo ampliamente"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Laveen. "